Customer satisfaction is our top priority and we make sure every order is carefully inspected before it is shipped to you. In order to validate eligibility for an exchange or refund please contact us via email at info@perleessence.com. In the event your order is damaged upon delivery, please include photographs of damaged item(s) within three business days of delivery. All returns must be in its original packaging, unopened, unused and in the same condition that you received it.
Please note you will be responsible for paying return shipping costs. Original shipping costs are non-refundable. Please use a trackable shipping service as we do not guarantee the arrival of your return. All returns will be inspected and confirmation email will be sent to notify if approved or rejected. If approved, the refund will be processed as a credit to the original payment method within 5-10 business days.